REFUND & RETURN POLICY
Effective Date: February 1, 2026
90-Day Money Back Guarantee
Breez offers a 90-day money-back guarantee on our Vet Formulated Skin Spray. If you are not satisfied with your purchase for any reason within 90 days of receiving your order, you may request a refund under the terms outlined in this policy.
Refund Eligibility
To be eligible for a refund:
• Your refund request must be made within 90 days of receiving your order
• You must provide your order number or proof of purchase
• The product may be used, partially used, or unused
Important: Shipping costs are non-refundable under all circumstances once an order has been shipped.
Refund Process For Different Scenarios
1. Orders Not Yet Shipped
• If you request a refund before your order ships, we will process a complete refund including shipping costs.
• Cancellation requests must be sent to loviboosupp@gmail.com as soon as possible.
2. Orders In Transit
• If your order is already in transit, we cannot process a refund until the product is delivered.
• Once delivered, you may choose to:
a) Keep the product and receive a refund of the product cost (excluding shipping)
b) Return the product to our return address (see below)
• We cannot issue refunds for orders in transit as the shipping carrier has already been paid.
3. Delivered Orders
For orders that have been delivered, you have two options:
a) Keep the product and receive a refund of the product cost (excluding shipping)
b) Return the product to our specified return address (at your expense), after which we will process a refund of the product cost (excluding shipping)
4. Subscription Orders (Subscribe & Save)
• First Month's Order: Eligible for full product refund (excluding shipping) if requested within 90 days
• Second Month and Subsequent Orders: Eligible for only a 50% refund of the product cost (excluding shipping)
• To cancel future subscription deliveries, email loviboosupp@gmail.com at least 3 business days before your next scheduled renewal
Return Address
If you choose to return your product, please contact us at loviboosupp@gmail.com for return instructions.
IMPORTANT: Contact loviboosupp@gmail.com before sending any returns. Items sent back without prior authorization may not be accepted.
Damages and Defective Products
• Please inspect your order upon reception
• If your item arrives damaged or defective, contact us at loviboosupp@gmail.com within 7 days
• Include photos of the damaged product and packaging
• We may replace the product or issue a refund at our discretion
Non-Returnable Items
The following items cannot be returned:
• Products with broken seals or tampered packaging
• Products that have been misused or improperly stored
• Products purchased through unauthorized resellers
Refund Processing
• Refunds will be issued to the original payment method used for purchase
• Standard processing time is 7-10 business days from approval
• Financial institutions may require additional time to post the refund to your account
Disclaimer
• Our Vet Formulated Skin Spray is not intended to diagnose, treat, cure, or prevent any disease
• This product has not been evaluated by the FDA
• Individual results may vary
• We do not guarantee specific outcomes from using our products
• Returns are processed at our discretion based on the conditions outlined in this policy
Contact Information
For all refund and return inquiries, please contact:
Email: loviboosupp@gmail.com
Response time: Within 1 business day
